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Livestream WatchParty FAQs
Q: How do I access my event?
A: Instructions and unique access codes will be delivered to your email inbox within 5 minutes of purchase. Your email will contain a VIEWING URL and a LIVECODE.
NOTE: While we send emails in advance, remember that depending on your email provider, delivery times for emails may vary or they may withhold it. You should ALWAYS check your folders, including promotions/clutter/spam/junk.
HOTMAIL EMAIL USERS: If you have not received your code 48 hours after purchase please email support at support@merchcentral.com
Q: What devices are supported?
A: Our player works best on Chrome, Firefox or Safari browsers. Most devices that support screen mirroring / casting can be used as long as you can enter your access code into the player on the supported device. Due to the many devices on the market with different mirroring standards, we are unable to provide technical support. Please visit your device manufactures website for more details.
We do not officially support gaming consoles or smart tv browsers at this time. We officially support viewing livestreams/rebroadcasts via a browser on your mobile device, desktop, laptop computer.
Q: The show starts in less than 3 hours, and I still haven't received my access code
A. First check all your folders, including promotions/clutter/spam/junk. If you still cannot find the confirmation email please email support@merchcentral.com
NOTE: You MUST include the show name, order number (from your confirmation email), and the email address used to purchase the ticket so we can locate your access code.
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